Right of revocation:
You may declare the revocation of your contractual statement in text form (e.g. letter, fax, email) within a period of 2 weeks. The revocation does not have to contain any grounds. We will forward this revocation instruction to you again in text form. The revocation period commences the day following the receipt of merchandise and this revocation instruction in text form.
The revocation is to be addressed to:
Volmerswerther Straße 80-86
Tel.: +49 211 94 21 66 60
Fax.: +49 211 94 21 66 62
Please contact us before sending the merchandise back, so that we can allocate it to you.
Please note that we do not accept software which has been opened and used (the activation key has been retrieved). Neither do we accept hardware, which has been partly or completely soldered.
Limited warranty: Simvelop GmbH warrants that its products will conform to the specifications. This limited warranty lasts for two (2) years from the date of the sale or one (1) year for second hand goods. Simvelop GmbH shall not be liable for any defects that are caused by neglect, misuse or mistreatment by the customer, including improper installation or testing, or for any products that have been altered or modified in any way by a customer.
Exclusive remedy: If your item should be defective, malfunctioning, modified or in any way incomplete please contact us and we will send you the missing peace or a replacement as soon as possible. For this service you are not going to be additionally charged.
Consequences of revocation:
In case of valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise - as for instance in a retail store - or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. You are obliged to bare the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.